trying make flash card for my study group
1. a supervisor disciplines a union employee, and the union files a grievance on behalf of the employee, the supervisor will have to demonstrate, in the hearing, that he/she exercised_________supporting the discipline
just cause
reasonable review
impartiality
employment-at-will
2. Under the employment-at-will doctrine, employers can terminate employees at any time for any of the following reasons except
poor performance
cooperating with authorities regarding an OSHA complaint
the color of the employee's eyes
safety rule violations
3. Compared to non-substance-abusing employees, substance abusers have been found to do all of the following except
take three times as much sick leave
have four times more accidents on the job
make fewer mistakes
file five times more workers' compensation claims
4. A disciplinary approach that requires punishment be immediate and a direct result of breaking a rule is known as
positive discipline
the hot-stove rule
progressive discipline
due process
5. In a typical progressive discipline program, what step immediately precedes the termination of an employee?
a written wrong
formal discussion
a verbal repimand
a suspension
6. A union employee is likely to use which of the following complaint procedures
step review system
a hearing officer complaint system
a grieveance procedure
a peer review procedure
7. An implied employment contract:
is valid only if in writing
covers approximately 90% of the American workforce
exists after an employee passes his or her probationary period
can result from statements made in an employee handbook or HR policy manual
8. The individual who listens to employee complaints and then tries to seek solutions through negotiation and mediation is known as
a hearing officer
an employee assistance counselor
a step-review coordinator
an ombudsman
9. A set of standards of acceptable conduct and moral judgment is known as:
ethics
guidelines
protocols
legislation
10. Which of the following is not an organizational benefit from using arbitration to resolve a discrimination complaint
savings in litigation costs
avoavoidance of unfavorable publicity
idance of time delays
companies tend to win more cases than employees

