by devon » Mon Dec 12, 2011 1:57 pm
My condolences on your loss, first of all. And sadly, the housekeeping in most hospital billing offices isn't the greatest, as you have learned the hard way. I would do several things here. First off, any more correspondence you send on the debt needs to be sent certified, with proof of signature. This throws the ball back into their court, showing that yes, the hospital and/or the collection agency got it and it is on them to find it. And second, if it's possible, I would also walk this information to the billing office and get the name of the person you handed it to. This is also insurance that they indeed got it.