I have the right to refund my money. right?

[chadburne48]

Well I don't think it is possible.. Check their terms, perhaps it is possible.. The only thing they can do is give you another phone with the same or lower value.. (Unless you pay more and get a more expensive phone) Have a nice day..

[charlot22]

i always save money. because its very urgent . and every people like save money. so i should right to refund money. and ones time i did purchase a shurt but this shurt is difolt so i return that shurt

[jabarl]

Hi kaezy! That has always been the problem with re-conditioned cellphone. One of my nieces had the same problem as yours. Yes they are giving the cellphone at a cheap price but chances are you will lose more money in going back and forth to their shop because after few days, the cellphone will give you problem. And like you said, they will say they are not refunding. But I think as a consumer, you have the right to get your money refunded, if the item you got is not in good working condition. In buying items, it is very important that we buy from legitimate shops, not the fly by night shops, here today and gone tomorrow. It is important that they issue official receipt. More importantly we have to know our rights as a consumer especially when we get some damaged or defective goods. The Consumer Act of the Philippines is meant to protect the interest of the consumer, and some of its objectives are the protection of consumers against deceptive, unfair and unconscionable sales acts and practices and also the provision of adequate rights and means of redress. Manufacturers and Store owners should replace defective goods. The old policy of "No return, no exchange" does not apply today otherwise they are violating the Consumer Act. In your case you bought a defective product, and it seemed they are replacing the item with defective phone just the same. Tell the Shop-owner that you know your right as a consumer and you will be forced to bring the matter to DTI. If the manager or store representative still would not act on your complaint, proceed to the agency, which has jurisdiction over your case. Bring the necessary documents like complaint letter and a copy of your receipt. Of course you will have to spend some of your time here but if you really want to teach them a good lesson then proceed with the complaint You can call the Department of Trade and Industry for more information on this.

[gerard]

Hi kaezy! That has always been the problem with re-conditioned cellphone. One of my nieces had the same problem as yours. Yes they are giving the cellphone at a cheap price but chances are you will lose more money in going back and forth to their shop because after few days, the cellphone will give you problem. And like you said, they will say they are not refunding. But I think as a consumer, you have the right to get your money refunded, if the item you got is not in good working condition. In buying items, it is very important that we buy from legitimate shops, not the fly by night shops, here today and gone tomorrow. It is important that they issue official receipt. More importantly we have to know our rights as a consumer especially when we get some damaged or defective goods. The Consumer Act of the Philippines is meant to protect the interest of the consumer, and some of its objectives are the protection of consumers against deceptive, unfair and unconscionable sales acts and practices and also the provision of adequate rights and means of redress. Manufacturers and Store owners should replace defective goods. The old policy of "No return, no exchange" does not apply today otherwise they are violating the Consumer Act. In your case you bought a defective product, and it seemed they are replacing the item with defective phone just the same. Tell the Shop-owner that you know your right as a consumer and you will be forced to bring the matter to DTI. If the manager or store representative still would not act on your complaint, proceed to the agency, which has jurisdiction over your case. Bring the necessary documents like complaint letter and a copy of your receipt. Of course you will have to spend some of your time here but if you really want to teach them a good lesson then proceed with the complaint You can call the Department of Trade and Industry for more information on this.

why do you buy recon fone? it doesnt have warranty of manufacturer itself only to the one youve bought it...

[iden]

Yup, u have every right to get a refund for the phone under the consumer rights, but provided u returned it in the time frame stated to u.. Anything after that, they are not obliged to take back the phone.. SInce it's a reconditioned phone, u have to prepare yourself for this kind of things to happen to your phone, because most ple will tend to sell it when it's not working properly.. Very seldom, ple will sell their phones for cash if it's still working fine.. SO next time, just dun buy anymore reconditioned phones because they are highly unreliable..