When I Ship A Package, With A Glass Picture Frame, Insure It..and It Breaks, Who Submits A Claim?

[Wendall]

I never think to ask this question when I'm at the Post Office or UPS store...I would have the receipt...would I have to send it to the recipient? Or could they just file the claim?

[Fletcher]

Either of you. You can file the claim, or the recipient is able, but the most important thing is to keep your receipt just in case you have to back up the insurance(loss of information happens of course). They know through their computer system which packages are insured so you don't have to do anything unless it breaks. Then either of you can head in and get it fixed. That bar code on the package has the info though, so don't you worry! Sources: personal experience Enlia 99 months ago Please sign in to give a compliment. Please verify your account to give a compliment. Please sign in to send a message. Please verify your account to send a message.

[Cahal]

postmuffin, regarding your answer "With USPS the recipient starts the claim":That makes sense...thank you...I wondered how it worked.

[Sel]

And it can be complicated! The purchaser of the postage can be the one to submit, at least my post office told me this. You submit your proof of insurance purchase(make a copy of it for your own records!) and they process it--they send it to the receiving post office, they told me,  where the person on the receiving end will have to bring in their package, to show that it was broken and whether it was packaged appropriately for the shipment. But the receiver can submit, too. Here is the info from the USPS site:Proof of Damage or Partial Loss of Contents If the addressee files the claim, the addressee must make the damaged article and mailing container available to the USPS for inspection, including any wrapping, packaging, and any other contents that were received. If the mailer files the claim, the St. Louis Accounting Service Center(ASC) will notify the addressee by letter to present the damaged article and mailing container to the USPS for inspection, including any wrapping, packaging, and any other contents that were received. Failure to do so will result in denial of the claim. For claims filed online, the damaged item and packaging must be presented to the local Post Office with the printer-friendly version of the online claim summary. Good luck! The only time I've had  this happen, I made the mistake of sending my proof of insurance to the person who got the damaged package(without making a copy of my receipt!) and they claimed to never get that, too!  So, I ended up having to make a whole new item for them....and never did business with them again!

[March]

As the sender, you do!! You paid for shipping. It shouldn't even involve the receiver!!

[Aditeya]

HELENofTROY said: 2 postmuffin, regarding your answer "With USPS the recipient starts the claim":That makes sense...thank you...I wondered how it worked.

[Berto]

If someone receives an insured item that is broken and it was shipped by USPS, then they should take the original box with everything inside to the post office to file a claim. They have to see the item and how it was packaged. The recipient needs to provide proof of value. This could be your receipt, or if sold on eBay, the Paypal receipt. Your mailing receipt may be needed to determine how much insurance was purchased. But, the mailer gets to make the determination of who - mailer or recipient is entitled to the insurance claim. So after the post office certifies the damage, they may mail the form to you for proof of insurance. Then, within 30 days you should receive payment for the item.

[Corrick]

With USPS the recipient starts the claim If someone receives an insured item that is broken and it was shipped by USPS, then they should take the original box with everything inside to the post office to file a claim. They have to see the item and how it was packaged. The recipient needs to provide proof of value. This could be your receipt, or if sold on eBay, the Paypal receipt. Your mailing receipt may be needed to determine how much insurance was purchased. But, the mailer gets to make the determination of who - mailer or recipient is entitled to the insurance claim. So after the post office certifies the damage, they may mail the form to you for proof of insurance. Then, within 30 days you should receive payment for the item. Sources: I work at the post office. postmuffin 99 months ago Please sign in to give a compliment. Please verify your account to give a compliment. Please sign in to send a message. Please verify your account to send a message.

[Jeremiah]

I've had this situation too! And it can be complicated! The purchaser of the postage can be the one to submit, at least my post office told me this. You submit your proof of insurance purchase(make a copy of it for your own records!) and they process it--they send it to the receiving post office, they told me,  where the person on the receiving end will have to bring in their package, to show that it was broken and whether it was packaged appropriately for the shipment. But the receiver can submit, too. Here is the info from the USPS site:Proof of Damage or Partial Loss of Contents If the addressee files the claim, the addressee must make the damaged article and mailing container available to the USPS for inspection, including any wrapping, packaging, and any other contents that were received. If the mailer files the claim, the St. Louis Accounting Service Center(ASC) will notify the addressee by letter to present the damaged article and mailing container to the USPS for inspection, including any wrapping, packaging, and any other contents that were received. Failure to do so will result in denial of the claim. For claims filed online, the damaged item and packaging must be presented to the local Post Office with the printer-friendly version of the online claim summary. Good luck! The only time I've had  this happen, I made the mistake of sending my proof of insurance to the person who got the damaged package(without making a copy of my receipt!) and they claimed to never get that, too!  So, I ended up having to make a whole new item for them....and never did business with them again! Poppet! 99 months ago Please sign in to give a compliment. Please verify your account to give a compliment. Please sign in to send a message. Please verify your account to send a message.

[Esaw]

You can file the claim, or the recipient is able, but the most important thing is to keep your receipt just in case you have to back up the insurance(loss of information happens of course). They know through their computer system which packages are insured so you don't have to do anything unless it breaks. Then either of you can head in and get it fixed. That bar code on the package has the info though, so don't you worry!