Being Charged For A Service I Cancelled.

[Meilyg]

Hi, my question is this:

I have ATT, one day some charges for horoscopes and stuff like that, at 9.99 a month, showed up on my cell phone bill. I texted stop to the number they said, but every month after that I kept getting charged. This all started in August of 2011. I called the company numerous times each time they reassured me that I wouldnt get charged anymore. Most recently, last month, I called them up and they told me that they dont have my number down in any of their systems and that I shouldnt be getting charged anymore. This month another charge for their service showed up again.

Is there anything I can do, they said they would block my number completely, which didnt help, they offered a reimbursment for a partial amount that they took. They are giving me 29.97, which is no where near the 89.90 that they have taken from me. Its not only the money though, its the stress of dealing with this company who assures me every time that I will not be charged, when every month it comes back up. I would like to make them pay for their negligent business practices. Any answers or any advice would be welcome.

Thank you.

[Elgine]

jafaralkafar:Is there anything I can do

No.

According to a high ranking executive of The Phone Company:

"A gracious hello. Here at the Phone Company, we handle eighty-four billion calls a year. Serving everyone from presidents and kings to the scum of the earth. So, we realize that, every so often, you can't get an operator, or for no apparent reason your phone goes out of order, or perhaps you get charged for a call you didn't make. We don't care!  Watch this... [ she hits buttons maniacally ] We just lost Peoria. You see, this phone system consists of a multibillion-dollar matrix of space age technology that is so sophisticated -- [ she hits buttons with her elbows ] even we can't handle it. But that's your problem, isn't it? So, the next time you complain about your phone service, why don't you try using two Dixie cups with a string? We don't care. We don't have to. We're the Phone Company."

For those who don't recognize that, it's Lily Tomlin as Ernestine, the phone operator on Laugh In.

[Briggebam]

adjuster jack:We do not care. We-don't need to. We are the Telephone Company." <br />
I've always liked this bit.  After I worked For That Telephone Organization I'd a saving on my notebook of course if I'd an especially violent owner, I'd drive the shortcut option on my pc and perform it for that additional workplace folks.  Never didn't obtain a laugh.<br />
Having said that, I worked within the Executive Practices of TPC and we managed grievances for 3rd party billings everyday.  TPC is necessary to credit these costs when the client statements they've never registered for all those providers and also the harmful organization can not show otherwise.  often people unconsciously accept these providers once they visit particular sites and accept obtain allegedly harmless info.  Occurs daily and all could be well-advised to check their payment statements.  seniors and never too vivid are simple targets.<br />
  <br />
 

[Farrs]

I'd an identical issue with Verizon.  to be able to create this end, I'd to possess them prevent my bill from advanced wording services.  to get this done, nevertheless, produces a block on all advanced wording services.  no matter in my experience because you will find none I've actually cared to register for, nonetheless itis anything you might want to consider.  It'll maintain this from occurring again, however, you also will not have the ability to register for any which you want. 

[Evert]

Perhaps you have tried calling your creditcard organization and arguing the cost?  that always atleast gets them to sit down up and get notice.  It might or might not function, however itis another thing to try.<br />
For producing them purchase their irresponsible company methods, I am aware, but I believe you'd be succeeding simply to get your cash back, or possibly simply encourage them to quit receiving you.  go an action at the same time and perhaps you are able to resolve this issue.  <br />
It is a discomfort since there's nothing in it for them at this time to prevent getting you, and there is truly noone there you keep in touch with who really cares.<br />
Best of luck!<br />
 

[KyndMryn]

DPH:TPC is necessary to credit these costs when the client statements they've never registered for all those providers and also the harmful organization can not show otherwise.<br />
It was simply discussed below locally.  It's named "cramming" when these businesses conceal the very fact you're becoming a member of their $9.99 monthly charge for material that you don't need or need to be able to presumably get anything "free" from them.  All of The OP must do is intensely protest towards the supplier and also the costs ought to be credited.  carry on up the string of order till they respond.<br />
DPH:seniors and never too vivid are simple targets.<br />
Hello, Port I'd be upset if was you.  :)

[Jurre]

jafaralkafar:Any solutions or any guidance could be pleasant<br />
Try calling this quantity 800-283-6407 and producing an executive complaint.  Until the amount has transformed it will enable you to get some fast action.  keep these things look for 3rd party payment costs and also have them eliminate them.  There's a procedure also it occasionally requires a month or two, however it can be done to prevent them.  If it doesn't function, return for another avenue.<br />
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