by hagaleah » Wed Dec 14, 2011 8:15 am
I live in California, and I frequent a local, tribal casino/hotel that offers me free nights at the casino hotel each week. I have two service dogs, a Chihuahua and a Shepherd mix, that perform individually specialized tasks and also some of the same tasks. I have been coming to this casino over a year, and I have never been allowed to bring my larger dog into the main casino or restaurants. She has had to stay in my room when I go anywhere else. My Chihuahua only, is allowed with me at all times. This is very hard on her as she has to work twice as long and hard. My larger dog has NEVER caused trouble, made noise or a mess in the room. Her behaviour is exemplary! However, now I'm being told that I cannot leave her in the room unattended either! I feel harassed! Also, when I first started coming here, I had my Physician fax confirmation of my disability and service i to the casino at their request. Almost a year later, my dogs and I stayed at their hotel for four nights in a row. Upon my return, I was told I had to pay $125 fee because there was "excessive" dog hair, and that the room smelled "doggy", AND, I would not be allowed to stay again until my Physician sent ANOTHER letter re: my disability and need for service animals! Both dogs are short haired and very clean. I'm sure there are people that leave the rooms smelling less than fresh. Do they get charged? Or are the Windows opened and spray used? And if someone cuts their hair and leaves some in tthe sink, on the floor and counter, are they charged? Or is it wiped up? And can a little dog hair and scent be called damage? I used to love coming here. The Casino and it's employees made me feel like family. Now, I feel like I'm being nit-picked apart, and harrassed.