by Helaku » Wed Mar 18, 2015 3:16 pm
This is a more specific question than similar questions I've ask before. When the authenticity of a product is in question due wholly or in part to improper sales tag labelling and or improper sales receipt labelling, is the consumer liable to pay? This pertains especially to on-line purchasing where the actual product is not physically available for examination. I think no one should be liable to pay for such an item even when it is discovered to be authentic when the consumer receives it. Many internet retailers represent their products with their own version of the official/legal product name. I think the proper labelling of a product using the actual product's name is important because that's a piece of information a consumer uses to know a product is what it is expected to be/authentic. I think such improperly labelled products are "fair game" for consumer chargebacks, because in essence, it is a type of fraud committed by the retailer.