Major Problems With Carpet...please Answer Asap

[Ernie]

carpet problem

This question is urgent because we have to be prepared to speak with the manufacture in the next day or so... :  Our carpet was installed and shortly after we began noticing what looks like rows across the carpet ..it is visbile to the eye and it can be felt by hand and when vacuming...feels bumpy and handle of vacuum vibrates.  There are months worth of phone calls, emails, voicemails to the installer and Manufacture. We are sick over this.. they are blaming each other and no one is helping.  And, most importantly the problem with the carpet is getting worse over time... the areas are becoming more noticeable and expanding.  

s:  What could this problem be ..(we want to sound knowlegable with the carpet company and what should we do?

Thank you for you immediate response.

Debi

[Arvon]

carpet problem

This question is urgent because we have to be prepared to speak with the manufacture in the next day or so... :  Our carpet was installed and shortly after we began noticing what looks like rows across the carpet ..it is visbile to the eye and it can be felt by hand and when vacuming...feels bumpy and handle of vacuum vibrates.  There are months worth of phone calls, emails, voicemails to the installer and Manufacture. We are sick over this.. they are blaming each other and no one is helping.  And, most importantly the problem with the carpet is getting worse over time... the areas are becoming more noticeable and expanding.  

s:  What could this problem be ..(we want to sound knowlegable with the carpet company and what should we do?

Thank you for you immediate response.

Debi

[Bhric]

Hi Debra;Thanks for your question.  There are many things that could be causing your problems.  The carpet could be installed improperly.  Your vacuum could be improper for the carpet.  The brushes on your vacuum could be set too low.  They should be at the high postion so they just touch the very tips of the carpet pile tufts.  You could be vacuuming the carpet in the wrong direction.  You could have a yarn problem stemming from carpet manufacturing.  The list goes on and on. Two things I would suggest.  First, demand from the dealer from whom the carpet was purchased, an inspection by an outside, independent floor covering inspector who could issue a certified report.  Not an inspection by a dealer.  Not an inspection by an installer.  Not an inspection by a carpet cleaner.  Not an inspection by someone 'who knows all about carpet'.  You want an inspection made by an outside, independent, certified floor covering inspector who could issue a report that would indicate if there is, or is not a manufacturing, installation, or maintenance related problem with your carpet.  If the dealer indicates that the manufacturer of your carpet won't initiate such an inspection, you should find your own inspector.  You would have to pay for the inspection, however if a problem is found related to manufacturing and/or installation, you would have a certified report which you could use to aid in correcting the problem(s).  If you can't find an inspector in your area, I would suggest that you contact MBD Floor Covering Inspection Service.  They have many hundreds of inspectors scattered all over the U. S. and Canada.  Their website is, , and their telephone number is, 1-973-334-9747.  I believe they are in New Jersey, but even if you live in Florida, Alaska, Hawaii, California, Toronto, etc., they have inspectors in those areas.  Such an inspection would probably run in the upper $200 range, but if you do have a problem with your carpet from a manufacturing or installation standpoint, it would certainly be worth it to protect your investment.  Another suggestion I would make is if you think you do have a problem, don't have any more verbal conversations with anyone involved in the sale or installation of the carpet.  Request the mill inspection from the dealer in writing, and send it by certified mail with a return receipt, and keep a copy of your letter.  Should the matter require legal action, verbal, or 'hearsay' evidence usually is not acceptable in a Court of Law.  You need to protect your investment, and even if you have to pay for such an inspection, and the inspection shows a manufacturing, installation, or a representation of the carpet by the dealer from whom you bought the carpet was false or misleading, at least you have a certified report in your hands that would aid you in obtaining a proper solution to your problems.  I am not an attorney, so I can't give you any legal advice, but you should have an inspection made.  You also might want to run your problems and my suggestions by your attorney.  He or she would, I think, suggest to you that such an inspection should be made.  But, again, no more verbal communications.

If you have any other questions, please feel free to get back to me.

Cordially,

John Michaels