Law-Forums.org

[blaeey]

I work for a company that provides outsourced customer service for a communications provider. We receive a base compensation package along with an incentive structure based on our monthly performance. Recently, management changed the qualifiers we must meet to receive our bonus mid-month, with changes made retroactive to the beginning of the month. The change, even though I do not agree with it, is not my concern. What is, is that after voicing my concerns regarding the failure to properly disseminate this information, as well as the lack of communication between the management and the supervisors, is that they reviewed 100% of my accounts for quality compared to the small random sample of 3-6 accounts as with the general floor. As a former supervisor within the company, I know this is not standard practice. Also, after speaking with others involved with the incentive plan,I was the only one to receive a complete audit in addition to the standard random assessments. My co-workers are receiving their compensation based off the quality derived from their random assessments, while I am being reviewed on 100% of sales calls after passing my initial review. Do I have a legal leg to stand on and any possibility for recourse?

[galvin]

I doubt it. Depending on who they randomly sample, you may come out ahead! What if they just happen to call the 3% of dissatisfied accounts and you got no bonus? If they want to review 100% of your transactions, then so be it. It is a BONUS. They don't have to pay you any.