by larenzo » Tue Jun 03, 2014 4:22 am
You will never hear from any insurance company, unless you make a claim. Locate the "claims" phone number for Progressive with a Google(or other search engine) search, then call in to make a claim for your damages.
If your car will be in the shop for repairs, ask Progressive to put you in a rental car until the repairs are complete.
Please note that there is some possibility that Progressive may deny the claim. If the owner of the car says that her boyfriend did not have permission to drive the vehicle(i.e. was a "thief"), Progressive may deny the claim.
If that happens, you will need to make the claim against the driver's insurance, even though he wasn't driving a car that he owned.
If he doesn't have any auto insurance, you will need to make a claim against your own auto insurance policy, although there will be a deductable(a reduction of the benefits) when you use your own policy rather than the other driver or other owner. If you have uninsured motorist coverage, you can use that portion of your policy. If not, you can use your collision coverage.
If you only have liability coverage(which only protects you from claims filed against you by other drivers) and there is no other insurance, then you are in the worst case scenario and would have to try to collect your damages from the drunk driver.
Thanks for writing, and Good Luck with your claim,
Albert Hollan
Houston, TX
www.carwrecks.com