by Timeus » Fri Apr 11, 2014 5:49 pm
Rule 240 Many airline passengers think that an airline owes them something if a flight is delayed, canceled or overbooked. While airlines may try to accommodate passengers in each of those cases for public relations reasons, in fact, there are few laws or regulations guaranteeing passengers' rights.Every airline publishes a lengthy "contract of carriage" that any passenger may request. But generally, if a flight is canceled or delayed, the airline will abide by what is called "Rule 240."Under today's Rule 240: * If your flight is delayed or canceled, an airline must confirm you on its next flight at no additional cost, presuming there are seats available. * If the alternate flight isn't acceptable to you, you have the right to be confirmed on a flight on a different airline at no additional cost to you. * If no alternate flight is acceptable to you, the airline must refund the price of your ticket, even if you're holding a "non-refundable" ticket.What are the exceptions to Rule 240?These are the important ones: * If your delay is due to a "force majeure event"? something out of an airline's control such as weather, acts of God, civil commotion, war, hostilities, strikes, labor-related disputes, government regulations or a shortage of labor or fuel ? an airline's only responsibility is to refund the cost of your ticket. Most airlines will try to re-route you, but keep in mind they are under no obligation to do so. * Note that two of the most common reasons for delays and cancellations?weather and labor problems?fall under that "force majeure" clause. And bad weather doesn't have to be anywhere near your airport; a snowstorm in one part of the country may cause flight cancellations nationwide. * In such cases, don't huff and puff at an airline ticket agent-be satisfied if the airline works hard to re-route you or proffers meal coupons or even overnight lodging. Contrary to what many passengers think, an airline is NOT required by the Department of Transportation to do any of those things. * Most major airlines only have to provide hotel lodging if your flight is diverted to an unscheduled point and the delay is expected to exceed four hours between 10 p.m. and 6 a.m. And then only if you're not in your hometown or your flight hasn't been diverted to a nearby airport?such as Baltimore-Washington International instead of Washington, D.C.'s Reagan National or Chicago's O'Hare instead of Milwaukee. * Each airline's rules differ slightly. For example, Delta allows passengers a free, three-minute phone call within the continental U.S. if you're delayed two hours or more due to a flight delay or cancellation. Check with each airline to learn specific rules. Sources: http://66.218.69.11/search/cache?ei=UTF-8&p=airline+laws+delay+&y=Search&fr=yfp-t-501&u=www.usatoday.com/travel/news/features/rights/airlines.htm&w=airline+laws+delay+delays&d=Wv4A-urnO800&icp=1&.intl=us newbie2803701 78 months ago Please sign in to give a compliment. Please verify your account to give a compliment. Please sign in to send a message. Please verify your account to send a message.