A couple months ago I bought a bottle of Chanel mademoiselle Coco perfume off the Internet for about £60, I didn't have much money and it was the cheapest deal online by about £10. The website was a little strange but the perfume did arrive in a genuine looking Chanel bottle and box.
It smellt fine too, but for some reason the lid broke instantly - I didn't think much of it..I was pretty eager to open the perfume and use it and I'm a clumsy person anyway!
Having used about 95% of the perfume I have decided to sell it on eBay, not because I wasn't happy with it but because I desperately needed some money. I posted a clear description of the product, with the picture of the perfume and the broken lid.
To my greatest surprise the perfume sold for £50!
Now I have sent the perfume to the buyer and they have gotten back to me telling me that it's a fake and they want a refund (I specified no refunds on the sale). And now I don't know what to do, because I really did believe it was a genuine perfume, now that I have googled signs of fake perfume it does seem to match the description - the colour was slightly darker than supposed to have been and the label isnt as clear and gold as in the shops. But without googling it those things really wouldn't have stood out for me at all!
And on the eBay listing I had posted a very clear picture of the perfume so if this buyer is so good at spotting fakes then why didn't they spot it straight away based on the picture?
I know selling fake items on eBay is against their policy, however I did study law in the distant past and remember in contract law a case where a seller wasn't aware of the fact that he was misselling a product as he genuinely believed it to be something which it was not (within reason) and when the buyer realized and asked for a refund the court ruled in favour of the seller. - not that I'm about to take this to court or anything!
Anyway any advise would be much appreciated!
Thank you

