by Thoraldtun » Tue Feb 04, 2014 4:16 pm
It's all about the attitude(sorry this is kind of a book) There's a game that my friends and I have played where you have to answer every question asked with another question. In that context, questions would not bother me. We also sometimes have strange "getting to know you" conversations(not by design, they just happen) where all we do is ask each other questions and answer them. Those usually start with one person asking a question and everyone answering and they just kind of evolve into these great, but strange conversations. I love them. Again, I don't feel besieged by these questions because I can elect not to answer and because I've helped to create the environment and structure for them. At any point I could say, "Hey, let's watch a movie" or " this is lame, I'm going for ice cream." I don't because it's an enjoyable conversation. I think it has a lot to do with the atmosphere and attitude that people bring into a conversation. For example, in your example, if the woman were polite but uncertain as to what she could ask and was accordingly going over the line with her questions, I'm sure I'd be polite to her. After she asked a few extra questions, I would probably say something like, "Ma'am, I'm sorry, but I'm only able to tell you BLAH." (Where "blah" is filled in with all the information I'm allowed to release - types not specifics like case number, verification, and date.) Then I'd let her ask what she needed, apologize again that I couldn't give her more, and get off the phone. I have a feeling that's at least similar to what you would have done as well. The entire situation was changed by the attitude she brought to the questions. It's hard to keep in mind your own good manners when someone brings a nasty attitude to the table. Too often, I think we(we as in just about everyone) tend to act on the level of the worst attitude present. That's a shame. Frustrating her into hanging up on you isn't the best behavior, but at the same time it was partly of her own doing. I'm sure I would have been curt with someone that frustrating(but I also think I would have cut her off sooner from your story). It would have been better to remain polite, but again - it can be hard when someone is bringing a bad attitude to the conversation. (Just imagine what it must have been like for the people she was trying to collect from! I sincerely doubt she was better behaved with them.) The structure around that conversation should have been a politely businesslike structure, but her attitude warped it. Like I said earlier, I think that there are appropriate structures for largely question based conversations(and your example should have been one - Hi, how are you, I'm fine, I need to get some information on Mr. Smith's case, can I have the date he filed, can I have whatever else, can I have this, thanks, have a nice day, bye), but I think that the attitude brought to that conversation is what really flavors is as an appropriate style of conversation or not. A polite or friendly conversation can be all questions and you won't even realize it because you are enjoying the conversation. A discussion wrought with bad attitude can have far fewer questions, but it still feels like an interrogation because the good attitude isn't there. So having said all of that - I dislike being in conversations where the other members have brought a bad attitude to the table(or someone has and everyone else has fallen like a rock to meet their attitude) and it seems like the conversation is all interrogation and snippy comments. That doesn't mean I can always avoid them or don't get pulled into them myself(I've participated in my fair share of sinking attitude), but I don't like them, they do annoy me, and more than that - they stress me out. I don't think it is a sex-based difference by the time we're adults, but it certainly is in middle school. In schooling days, boys are more likely to take a swing and get it out there, while girls attack through rumor and attitude. I think that by the time we're adults, the catty attitude is kind of portrayed as the more appropriate method of being vicious towards each other. Men and women are equally likely to be the barer of bad attitude. Sources: just my thoughts on the subject EmpressPixie 74 months ago Please sign in to give a compliment. Please verify your account to give a compliment. Please sign in to send a message. Please verify your account to send a message.