I just want to know if this depends on the law or simply a businesses own policy.
A friend of mine is contracted to work 16 hours a week. Last week they told her not to come in because they weren't busy, and the week before that she only worked 10 hours. Surely if she's contracted for 16 then she has to work the 16, and if for any reason they tell her not to come in, she should still be paid for 16. Also, the place she works at plays favourites - the same people get all their hours plus overtime, whilst others don't even get their contracted.
Where does she stand with this?

