Customer service is poor!!

[larry]

I have been encountering a lot of problem with the present intent service provider who are not doing the correct thing to rectify my issue. Whenever I start my system for browsing it shows page cannot be displayed . Hence I wanted to complain in customer service center where those people kept me busy with pinpointing someone in top and bottom floor. But nothing has happened so far. I have also registered the complaint so far. I have also registered the complaint . Hence I would like to complain the same in the public grievance cell to uphold the trust which I had with them. Do you ever face problems like this?

[motega]

Many times! I bought a new modem once and I had to call my ISP (comcast) so that it could be registered. Of course, this meant at least 15 minutes in hold until they could get me to the people in charge of this. When we finally did this, they had to enter the MAC and serial numbers... However, all in all it took about 5 attempts to register the modem. Figuring it was 15 min hold for each 15 x 5 = 75 min plus the attempts, about 10 minutes trying to get it to work each time 75 + 50 = 125 minutes... 2 hours... I feel your pain friend.

[torin7]

Many times! I bought a new modem once and I had to call my ISP (comcast) so that it could be registered. Of course, this meant at least 15 minutes in hold until they could get me to the people in charge of this. When we finally did this, they had to enter the MAC and serial numbers... However, all in all it took about 5 attempts to register the modem. Figuring it was 15 min hold for each 15 x 5 = 75 min plus the attempts, about 10 minutes trying to get it to work each time 75 + 50 = 125 minutes... 2 hours... I feel your pain friend.

depending on where you live, the consumer protection services could be a great help. as many people have these issues, and many remain unresolved unless you buy or rent new hardware from your ISP. depending on your contract and the amount of other people having issues, you may be able to submit a complaint or notification to the consumer protection agency in your state, and the company involved would have to address the problem on a wide-scale basis. tho the difficult part is the fact that it would probably go to court before any resolutions are made, so it would take a lot of time to address the issue. If its something that you have problems with on a regular basis, it may be a unrelated hardware issue such as wireless connectivity problems, or a faulty line to the isp box. most companies dont want to take the time or effort to address the issues properly, and offer a more expensive (for the consumer) solution to the problem so they are paid for fixing something they should have properly installed/ maintained themselves

[max]

not recently. i find if you are sweet and polite, you tend to get what you want more than if you complain or grumble.

[pascoe69]

maybe it'd time to ask for the mananger

[orson19]

maybe it'd time to ask for the mananger

I agree with cher913 all the way! Many times me and my mom have switched the phone back and forth when we have to call customer support for either cable or a service like that. She always speaks in a demanding way, and then as the representative responds in the same way, she gets angry and starts acting.... not nice... to the person in the other line. By the time she hangs up all she can say is wow! how rude! and they didn't even help! However, when I call, I always try to keep my cool, keep my tone in check, and be as polite as possible. Most of the time the representatives react in a positive way and the problems is solved much quicker.

[collyer]

Hi, there. I too used to get these type of problems initially. But they have now improved. But I know what situation you are facing. When we get so used to the internet and even an hours interruption is intolerant for us. Mainly we have some urgent work, send some urgent email, or someone has sent us a mail and wants to get reply immediately, then we are stuck. Initially I used to think that the poor service is due to government employees. But non-government service providers too sail in the same boat. There's no difference. And whenever I used to call the customer service, no one would be accessible for a long time. The best way is to go to their office and create chaos in their cabin. Then only they will wake up.

[danil70]

We've been there my friend. My husband has filed a complaint a lot of times and has talking to different TSR's for the solution till they said they will get their maintenance guy to do the job and inspect our unit. Anyway, we waited for more than a month for them to fix the issue. Two guys came and fixed but it went back to the same error after a week. Anyway, it was really tiring, but we had no other choice but to stick to that same company. So far so good, we had no problem now with our connection.

[shadrach]

If 3G network is available in your area then it might be the potential solution to the problem. I know that only BSNL is providing 3g services in India for now which are famous for their slow network. I way I use internet is working in my area and should work there also. You should just buy a 2g sim(yes, you read it right) from bsnl sim and have any unlimited plan activated on it. Then just insert the 2g sim in any 3g mobile(with 3g mode enabled) and start surfing internet a pretty good speed in the price of 2g data plans. The network here in my area is not strong so I get lesser speed and you may also get speed according to your location. But the best part is that it is very cheap and reliable as there are no cables or modems(external) involved.

[vaiveatoish]

of course I also had the same experience couple of days before.It was with my cable connection in my home.For two days the channels were not in clear, more grains present.So I asked them to come and make it clear.But they didn't came for two days , i also lost my favorite team's match in world cup football. After couple of days they came and made it clear.But i lost some my time to enjoy.