Customer service questions?

[andor25]

expain the importance of dealing with internal colleagues in a professional manner and the impact this has on effective teamwork?

expain how customer service can provide a competitive advantage for a commercial organisation.

list the relevant legislation and exteral regulation that effects the way we deliver customer service?

explain how to balance the requirements of legislation and external regulation with the needs of the organisation when implementing customer service
a-consumer protection
b-data protection
c-equality, diversity and inclusion
d-health safety and security
e-environment

decribe how pesonal standards includingappearence and behaviour affects customer perception of customer service?

state how to recognise customer needs and how to respond appropriately to those needs

explain how to recognise when a customer is angry, confused and how to deal with such customers.

explain why it is important to respond within suitable timelines in responding to customer rquests for information and questions?


Any help with these would be useful and very helpful..

[jaren12]

Try asking your question in a different category because it doesn't really fit in the Community Service Category. I would suggest Business and Finance because you are asking about Customer Service or under Education in the Homework Help category.