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[panteno]

Does anyone have any experience with recovering Neat Desk files after a hard drive crash?

We run a small home based business and had just recently purchased the Neat Desk which we love. Sadly our computer hard drive crashed last night and dumb us had never made a back up of the files in Neat Desk, didn't even know we could until now. We did have the computer backing up to an external hard drive as well as to Carbonite.

The old computer is still somewhat running and we can see the Neat program, it will not execute opening the actual program but we can do the whole right click and see the properties. (If that might help with anything) We were able to also go in and transfer a lot of the file folders from the old computer into drop box and so far they seem to be opening up fine on another computer.

We have tried contacting the Neat support people but they wanted us to call but they are closed until Monday and we need to get this up and running tonight.

Guess I am not exactly sure what questions to ask but basically we are hoping that the Carbonite or external drive backups saw the individual files within Neat and not just the program as a whole. And with Carbonite it says we have to install all of the programs that it had backing up before we restore the files to the new computer otherwise it deletes them. I am worried about trying to install the Neat software on the new computer without knowing if there are any specific steps I would need to take to recover the information.

Any help someone who has been here before could provide would be appreciated.

[montrel68]

As per the link, the files are saved as a picture or image format and can bve read by other applications. Perhaps yourt computer crashed because you copied too many files and there is limited hard drive left. Check the free space available.

"• Images can be saved in JPEG, PDF and other popular formats
• Data can be sent to .XLS (Microsoft® Excel®), .RTF (Word), Outlook, .OFX, and .QIF (Quicken®), .TXF (TurboTax®), .IIF (QuickBooks®), .CSV, HTML, and PLAXO "