WHAT ARE MY RIGHTS!!?? Are Currys treating me unfairly as a consumer??!!?

[chiram97]

I have bought a laptop and its has been in repair twice under the laptops guarantee. Curry's who i bought it from said i could get a new one the next time it broke, so i went to choose a new one for the same price as my broken one. Non of them were as good as mine previous as my previous one was reduced from £700 to £399.They had also stopped selling my previous one and now they are trying to give me one slightly worse Laptop than before.. Can They Do This? What are my rights as a Buyer?
I believe i should be getting something the same or better, with the hassle ive been through.

Please help me, any links or answers would really help :)

[merla15]

You are entitled to something of the same monetary value, and nothing more. In some instances you should get an exact replacement, but it totally depends on pricing at the time.

Sad news, but they are not ripping you off. They are offering you to pick a laptop of the same value as a replacement.

Hope this helps,

Dr Nooch

[aviya]

Personally, I would have thought that they had to supply you with a laptop of a similar specification -- not limited to the "same" price.

However , suggest you try contact your Trading Standards Dept at the Local Council for advice.