We were in the middle of heavy traffic on highway, and she bumped my car in the back while my car was not moving at the time. It caused minor damages to my back bumper, and I contacted her next morning. She insisted not to report to her insurance and promised to send me a money order if I sent her an estimate. To make a long story short, she failed to pay me after a month of me 'begging' for her to keep the promise, and she ended up not responding to my text messages at all (she never answered to my call, so we communicated via texts).
I called my insurance company, and they contacted her insurance company and filed a claim. Now, the other driver's insurance company is telling me that they cannot process the claim as they can not reach her... Of course I can use my own coverage, but the deductible is $500, and the estimate of car repair is $600. So here are my questions:
1. The other driver's insurance is unlikely to get her statement of accident; can they still pay me if the accident was decided to be the other driver's fault?
2. If this claim gets never processed as the other driver is not reachable, what are some other legal actions that I can take? (I warned her about going through the small claim court as the last resort, but is it really worth it?) Please let me know as many other options as possible..
It's not the matter of money anymore. I am so frustrated about her attitude and lies, and if it is possible, I just want to ask a cop to find and arrest her for me so we can talk face to face. I do not know her address, and the insurance company wouldn't give it to me, of course.
Thank you for reading!

